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The Reception Office I - JSS2 Business studies Past Questions and Answers - page 1

1
How should you greet visitors when they arrive at the office?
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A

Ask for their name and purpose of visit

B

Ignore them until they speak first

C

Offer them a seat without asking any questions

D

Immediately direct them to their destination

2
What should you offer visitors while they wait for their appointment?
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A

Reading materials

B

Coffee or tea

C
A tour of the office
D
Nothing, they should entertain themselves
3
What should employees wear in a conservative office environment?
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A

Business attire like suits and ties

B

Jeans and t-shirts

C

Athletic wear

D

Pajamas

4
What is one of the documents handled by receptionists?
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A

Visitor sign-in sheets

B

Grocery lists

C

Personal diaries

D

Social media updates

5
What is the purpose of recording visitor information?
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A

Security and administrative purposes

B

To sell the information to marketers

C

To keep track of personal details

D

Just for fun

6
What attire might be acceptable in a casual office setting?
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A

Business casual attire

B

Formal suits

C

Pajamas

D

Beachwear

7
What should receptionists do with incoming mail and packages?
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A

Receive, sort, and distribute them

B

Throw them away

C

Leave them unattended

D

Hide them

8
What role do receptionists play in managing phone messages?
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A

Taking and relaying messages for employees

B

Ignoring messages

C

Deleting messages without reading them

D

Leaving messages on hold indefinitely

9
What should receptionists do with sensitive information?
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A

Handle it with discretion

B

Share it with everyone

C

Post it on social media

D

Sell it to the highest bidder

10
What kind of documents might receptionists assist with filling out?
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A

Administrative forms

B

Personal letters

C
Grocery lists
D

Poetry