The Reception Office I - JSS2 Business studies Past Questions and Answers - page 1
How should you greet visitors when they arrive at the office?
Ask for their name and purpose of visit
Ignore them until they speak first
Offer them a seat without asking any questions
Immediately direct them to their destination
What should you offer visitors while they wait for their appointment?
Reading materials
Coffee or tea
A tour of the office
Nothing, they should entertain themselves
What should employees wear in a conservative office environment?
Business attire like suits and ties
Jeans and t-shirts
Athletic wear
Pajamas
What is one of the documents handled by receptionists?
Visitor sign-in sheets
Grocery lists
Personal diaries
Social media updates
What is the purpose of recording visitor information?
Security and administrative purposes
To sell the information to marketers
To keep track of personal details
Just for fun
What attire might be acceptable in a casual office setting?
Business casual attire
Formal suits
Pajamas
Beachwear
What should receptionists do with incoming mail and packages?
Receive, sort, and distribute them
Throw them away
Leave them unattended
Hide them
What role do receptionists play in managing phone messages?
Taking and relaying messages for employees
Ignoring messages
Deleting messages without reading them
Leaving messages on hold indefinitely
What should receptionists do with sensitive information?
Handle it with discretion
Share it with everyone
Post it on social media
Sell it to the highest bidder
What kind of documents might receptionists assist with filling out?
Administrative forms
Personal letters
Grocery lists
Poetry