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Question on: SS2 Commerce - Turnover

What role does customer satisfaction play in turnover?

 

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A

Customer satisfaction has no impact on turnover.

 

B

Satisfied customers are more likely to make repeat purchases, leading to higher turnover.

 

C

Dissatisfied customers contribute to higher turnover.

 

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Correct Option: B

Satisfied customers are more likely to make repeat purchases, leading to higher turnover.

 

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