What role does customer satisfaction play in tu... - SS2 Commerce Turnover Question
What role does customer satisfaction play in turnover?
A
Customer satisfaction has no impact on turnover.
B
Satisfied customers are more likely to make repeat purchases, leading to higher turnover.
C
Dissatisfied customers contribute to higher turnover.
correct option: b
Satisfied customers are more likely to make repeat purchases, leading to higher turnover.
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