Meaning of Consumer Rights and Redress - JSS3 Business studies Lesson Note

Consumer Rights:

Consumer rights refer to the set of rights that consumers have when purchasing goods or services. These rights typically include the right to safety, the right to be informed, the right to choose, the right to be heard, the right to redress, and the right to education.

 

Redress:

Redress is the process of seeking compensation or resolution for a grievance or complaint. It involves addressing the issue or harm faced by the consumer through various means such as refund, replacement, repair, compensation, or apology.