How to seek redress - JSS3 Business studies Past Questions and Answers - page 1

The set of rights consumers have when buying goods or services.

The responsibilities of businesses towards consumers.

The rules and regulations governing consumer behavior.

The process of seeking compensation or resolution for grievances.

The act of making complaints without any resolution.

The legal framework protecting consumers from harm.

By contacting customer service or speaking with a manager.

y posting complaints on social media.

By ignoring the issue and not addressing it.

Sending a complaint letter/email.

Contacting consumer protection agencies.

Ignoring the problem and not taking any action.

They provide legal advice to businesses.

They offer mediation services and advocate for consumer rights.

They impose fines on consumers for filing complaints.

When they are satisfied with the resolution offered by the seller.

When other avenues for redress fail.

When they want to avoid any conflict or confrontation

Decreased consumer confidence.

Improved brand reputation.

Reduced compliance with regulations.

By ignoring consumer complaints.

By addressing consumer grievances promptly and fairly

By refusing to take any responsibility for product defects

It increases legal consequences for businesses

It ensures businesses maintain a good standing in the market

It encourages businesses to ignore consumer complaints

Decreased brand reputation

Enhanced consumer confidence

Improved compliance with regulations.