How to seek redress - JSS3 Business studies Past Questions and Answers - page 1
What do consumer rights refer to?
The set of rights consumers have when buying goods or services.
The responsibilities of businesses towards consumers.
The rules and regulations governing consumer behavior.
hat is redress in the context of consumer rights?
The process of seeking compensation or resolution for grievances.
The act of making complaints without any resolution.
The legal framework protecting consumers from harm.
How can consumers directly communicate their grievances with sellers?
By contacting customer service or speaking with a manager.
y posting complaints on social media.
By ignoring the issue and not addressing it.
Which option is NOT a way of seeking redress?
Sending a complaint letter/email.
Contacting consumer protection agencies.
Ignoring the problem and not taking any action.
What role do consumer protection agencies play in seeking redress?
They provide legal advice to businesses.
They offer mediation services and advocate for consumer rights.
They impose fines on consumers for filing complaints.
When might consumers resort to legal action?
When they are satisfied with the resolution offered by the seller.
When other avenues for redress fail.
When they want to avoid any conflict or confrontation
What is one benefit of providing redress for businesses?
Decreased consumer confidence.
Improved brand reputation.
Reduced compliance with regulations.
How does providing redress enhance consumer confidence?
By ignoring consumer complaints.
By addressing consumer grievances promptly and fairly
By refusing to take any responsibility for product defects
What is the significance of compliance with regulations regarding redress?
It increases legal consequences for businesses
It ensures businesses maintain a good standing in the market
It encourages businesses to ignore consumer complaints
Which option is NOT a benefit of providing redress for businesses?
Decreased brand reputation
Enhanced consumer confidence
Improved compliance with regulations.