Writing a complaint letter - JSS3 Business studies Lesson Note

When writing a complaint letter:

• Start with a polite greeting: Address the recipient respectfully.
• Clearly state the issue: Explain what the problem is and how it has affected you.
• Provide supporting details: Include relevant information such as dates, order numbers, or any other pertinent details.
• State your desired resolution: Clearly articulate what you would like to happen to resolve the issue.
• Express your expectations: Be reasonable in your expectations and give the recipient a chance to rectify the situation.
• End on a polite note: Thank the recipient for their attention and express hope for a swift resolution.