How to make complaints - JSS3 Business studies Past Questions and Answers - page 1

Expressing satisfaction

Expressing dissatisfaction

Ignoring issues

Avoiding confrontation

Complaint without reason

Complaint with valid reason

Complaint with exaggerated reason

Complaint without solution

Complaint with valid reason

Complaint with exaggerated reason

Complaint with no reason

Complaint with immediate solution

Identifying the issue

Contacting the appropriate party

Providing necessary information

 Following up

Contact the appropriate party

Provide necessary information

Express your expectations

Follow up

Random details

Irrelevant facts

Dates, names, order numbers

Generalizations

With a polite greeting

With a demand

With a threat

With an apology

Just the problem

Supporting details

Desired resolution

Gratitude

With a demand

With a threat

With a polite note

With an apology

Immediately after lodging it

After a month

After receiving a response

Never