How to make complaints - JSS3 Business studies Past Questions and Answers - page 3
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What should be included in the body of a complaint letter?
In the body of a complaint letter, you should clearly state the issue, provide supporting details, and express your desired resolution.
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When is it appropriate to follow up on a complaint?
It is appropriate to follow up on a complaint if you do not receive a timely response or if the issue remains unresolved after contacting the appropriate party.
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How can one differentiate between a justified and an unjustified complaint?
A justified complaint is based on valid reasons for dissatisfaction, such as receiving a faulty product. On the other hand, an unjustified complaint lacks a valid basis, often stemming from unrealistic expectations or misunderstandings.