How to make complaints - JSS3 Business studies Past Questions and Answers - page 3

In the body of a complaint letter, you should clearly state the issue, provide supporting details, and express your desired resolution.

It is appropriate to follow up on a complaint if you do not receive a timely response or if the issue remains unresolved after contacting the appropriate party.

A justified complaint is based on valid reasons for dissatisfaction, such as receiving a faulty product. On the other hand, an unjustified complaint lacks a valid basis, often stemming from unrealistic expectations or misunderstandings.