How to make complaints - JSS3 Business studies Past Questions and Answers - page 2
What should you express in a justified complaint?
Unrealistic expectations
Valid reasons for dissatisfaction
Exaggerated facts
Gratitude for poor service
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How should you address the recipient in a complaint letter?
With disrespect
With a polite greeting
With slang
With criticism
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What is the purpose of lodging a complaint?
To ignore issues
To create confrontation
To express dissatisfaction
To avoid solutions
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What should you include in a complaint to make it effective?
Random details
Irrelevant facts
Specific information
Exaggerated claims
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What should you do if you do not receive a timely response to your complaint?
Wait indefinitely
Forget about it
Follow up
Lodge another complaint
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Lodge another complaint
Valid reason for dissatisfaction
Unrealistic expectations
Clear supporting details
Polite tone
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What is the importance of lodging a complaint?
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Can you provide an example of a justified complaint?
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What steps are involved in lodging a complaint?
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Why is it important to provide supporting details in a complaint?
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