How to make complaints - JSS3 Business studies Past Questions and Answers - page 2
What should you express in a justified complaint?
Unrealistic expectations
Valid reasons for dissatisfaction
Exaggerated facts
Gratitude for poor service
How should you address the recipient in a complaint letter?
With disrespect
With a polite greeting
With slang
With criticism
What is the purpose of lodging a complaint?
To ignore issues
To create confrontation
To express dissatisfaction
To avoid solutions
What should you include in a complaint to make it effective?
Random details
Irrelevant facts
Specific information
Exaggerated claims
What should you do if you do not receive a timely response to your complaint?
Wait indefinitely
Forget about it
Follow up
Lodge another complaint
Lodge another complaint
Valid reason for dissatisfaction
Unrealistic expectations
Clear supporting details
Polite tone
What is the importance of lodging a complaint?
Lodging a complaint is important because it allows individuals to address issues they encounter, seek resolutions, and improve products or services.
Can you provide an example of a justified complaint?
An example of a justified complaint would be receiving a damaged product after ordering it online.
What steps are involved in lodging a complaint?
The steps in lodging a complaint include identifying the issue, contacting the appropriate party, providing necessary information, expressing expectations, and following up if needed.
Why is it important to provide supporting details in a complaint?
Providing supporting details in a complaint helps clarify the issue, making it easier for the recipient to understand and address the problem effectively.