How to make complaints - JSS3 Business studies Past Questions and Answers - page 2
11
What should you express in a justified complaint?
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A
Unrealistic expectations
B
Valid reasons for dissatisfaction
C
Exaggerated facts
D
Gratitude for poor service
12
How should you address the recipient in a complaint letter?
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A
With disrespect
B
With a polite greeting
C
With slang
D
With criticism
13
What is the purpose of lodging a complaint?
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A
To ignore issues
B
To create confrontation
C
To express dissatisfaction
D
To avoid solutions
14
What should you include in a complaint to make it effective?
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A
Random details
B
Irrelevant facts
C
Specific information
D
Exaggerated claims
15
What should you do if you do not receive a timely response to your complaint?
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A
Wait indefinitely
B
Forget about it
C
Follow up
D
Lodge another complaint
16
Lodge another complaint
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A
Valid reason for dissatisfaction
B
Unrealistic expectations
C
Clear supporting details
D
Polite tone
17
What is the importance of lodging a complaint?
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18
Can you provide an example of a justified complaint?
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19
What steps are involved in lodging a complaint?
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20
Why is it important to provide supporting details in a complaint?
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