Office Correspondence - JSS1 Business studies Past Questions and Answers - page 2
11
What is the primary purpose of correspondence records?
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A
To entertain employees
B
To facilitate decision making
C
To confuse recipients
D
To hide information
12
How do emails differ from letters in correspondence records?
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A
Emails are sent via postal mail, while letters are sent electronically.
B
Emails are electronic messages, while letters are written on paper.
C
Emails are only used for formal communication, while letters are informal.
D
Emails are not considered correspondence records, while letters are.
13
What is the primary use of correspondence records?
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A
Building sandcastles
B
Keeping track of written communication
C
Creating art
D
Playing video games
14
What step follows receiving in the handling of incoming mails?
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A
Sorting
B
Archiving
C
Action
D
None, receiving is the final step
15
What are correspondence records and why are they important?
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16
How do mails typically come into an organization, and what steps are involved in handling them?
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17
What are some common types of correspondence records, and how are they used within organizations?
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18
Why is it important to record details of incoming mails during handling?
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19
What steps are involved in archiving correspondence records, and why is this process important?
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20
How do correspondence records facilitate decision-making within organizations?
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