Office Correspondence - JSS1 Business studies Past Questions and Answers - page 1
What do correspondence records primarily document?
Meetings
Written communication
Verbal agreements
Financial transactions
Which of the following is not a type of correspondence record?
Emails
Text messages
Faxes
Contracts
What is one of the main uses of correspondence records?
Entertainment
Decision making
Exercise
Cooking
How do mails primarily come into an organization?
Telepathically
Through email only
Postal mail, email, fax, etc.
By carrier pigeons
What is the first step in handling incoming mails?
Sorting
Receiving
Archiving
Action
Which of the following is not a way mails come into an organization?
Courier services
Courier services
Postal mail
What is the purpose of sorting incoming mails?
To throw away irrelevant mails
To distribute them to relevant recipients
To store them indefinitely
To hide them from view
What is the final step in handling incoming mails?
Archiving
Sorting
Action
Receiving
What information is recorded during the handling of mails?
Favorite color of the recipient
Sender's horoscope sign
Date received, sender, content summary, etc.
Recipient's shoe size
What does archiving correspondence records involve?
Deleting them
Storing them securely for future reference
Publishing them online
Ignoring them