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Office Correspondence - JSS1 Business studies Past Questions and Answers - page 1

1
What do correspondence records primarily document?
View related lesson
A

Meetings

B

Written communication

C

Verbal agreements

D

Financial transactions

2
Which of the following is not a type of correspondence record?
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A

Emails

B
Text messages
C

Faxes

D

Contracts

3

What is one of the main uses of correspondence records?

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A

Entertainment

B

Decision making

C

Exercise

D

Cooking

4

How do mails primarily come into an organization?

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A

Telepathically

B

Through email only

C

Postal mail, email, fax, etc.

D

By carrier pigeons

5
What is the first step in handling incoming mails?
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A

Sorting

B

Receiving

C

Archiving

D

Action

6
Which of the following is not a way mails come into an organization?
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A

Courier services

B

Courier services

C
Postal mail
7
What is the purpose of sorting incoming mails?
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A

To throw away irrelevant mails

B

To distribute them to relevant recipients

C

To store them indefinitely

D
To hide them from view
8
What is the final step in handling incoming mails?
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A

Archiving

B

Sorting

C

Action

D

Receiving

9

What information is recorded during the handling of mails?

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A

Favorite color of the recipient

B

Sender's horoscope sign

C

Date received, sender, content summary, etc.

D

Recipient's shoe size

10
What does archiving correspondence records involve?
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A

Deleting them

B

Storing them securely for future reference

C

Publishing them online

D

Ignoring them