The Reception Office - JSS1 Business studies Past Questions and Answers - page 2
What are some qualities that make a good receptionist?
Some qualities of a good receptionist include excellent communication skills, professionalism, empathy, attention to detail, and adaptability.
How does a receptionist contribute to creating a positive first impression for a business?
A receptionist contributes to creating a positive first impression by greeting visitors warmly, providing helpful assistance, maintaining a tidy and welcoming reception area, and exhibiting professionalism in all interactions.
What types of documents might a receptionist handle on a daily basis?
A receptionist might handle documents such as visitor logs, appointment schedules, incoming mail and packages, phone messages, and general correspondence like emails or letters.
What steps should a receptionist take when receiving and treating visitors?
When receiving and treating visitors, a receptionist should greet them warmly, ask for their names and the purpose of their visit, provide assistance as needed, inform relevant personnel of their arrival, maintain courteous behavior throughout the interaction, and bid farewell courteously when they leave.
How does a receptionist manage incoming calls efficiently?
A receptionist manages incoming calls efficiently by answering promptly, taking accurate messages, directing calls to the appropriate personnel or departments, and using phone systems and software effectively to handle multiple calls simultaneously.