The Reception Office - JSS1 Business studies Past Questions and Answers - page 2

Some qualities of a good receptionist include excellent communication skills, professionalism, empathy, attention to detail, and adaptability.

A receptionist contributes to creating a positive first impression by greeting visitors warmly, providing helpful assistance, maintaining a tidy and welcoming reception area, and exhibiting professionalism in all interactions.

A receptionist might handle documents such as visitor logs, appointment schedules, incoming mail and packages, phone messages, and general correspondence like emails or letters.

When receiving and treating visitors, a receptionist should greet them warmly, ask for their names and the purpose of their visit, provide assistance as needed, inform relevant personnel of their arrival, maintain courteous behavior throughout the interaction, and bid farewell courteously when they leave.

A receptionist manages incoming calls efficiently by answering promptly, taking accurate messages, directing calls to the appropriate personnel or departments, and using phone systems and software effectively to handle multiple calls simultaneously.