The Reception Office - JSS1 Business studies Past Questions and Answers - page 1
What is the primary role of a receptionist?
Greeting visitors and managing incoming calls
Managing inventory in the office
Handling technical support for computers
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What is the importance of a receptionist in a business?
Managing finances
Creating the first impression and providing customer service
Designing marketing campaigns
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Which of the following is a quality of a receptionist?
Cooking skills
Excellent communication skills
Musical talent
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How should a receptionist greet visitors?
Stand up, smile, and greet warmly
Ignore visitors until they speak first
Shout loudly from behind the desk
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What type of documents might a receptionist handle?
Grocery lists
Incoming mail and packages
Medical records
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What is the reception area often equipped with?
A basketball court
A reception desk
A swimming pool
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What does a receptionist do with incoming phone calls?
Hang up on them
Take messages and direct calls
Ignore them
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What should a receptionist do if a visitor needs assistance?
Ignore them
Provide information or assistance as needed
Tell them to figure it out themselves
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What should a receptionist do when a visitor leaves?
Throw a party
Bid farewell courteously
Lock the doors
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What does a receptionist use to record visitor information?
A magic wand
Visitor logs
Nothing, they rely on memory
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