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The Reception Office - JSS1 Business studies Past Questions and Answers - page 1

1
What is the primary role of a receptionist?
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A

Greeting visitors and managing incoming calls

B

Managing inventory in the office

C

Handling technical support for computers

2

What is the importance of a receptionist in a business?

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A

Managing finances

B
Creating the first impression and providing customer service
C

Designing marketing campaigns

3

Which of the following is a quality of a receptionist?

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A

Cooking skills

B

Excellent communication skills

C

Musical talent

4
How should a receptionist greet visitors?
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A

Stand up, smile, and greet warmly

B

Ignore visitors until they speak first

C

Shout loudly from behind the desk

5
What type of documents might a receptionist handle?
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A

Grocery lists

B

Incoming mail and packages

C

Medical records

6
What is the reception area often equipped with?
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A

A basketball court

B

A reception desk

C

A swimming pool

7
What does a receptionist do with incoming phone calls?
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A

Hang up on them

B

Take messages and direct calls

C

Ignore them

8
What should a receptionist do if a visitor needs assistance?
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A

Ignore them

B

Provide information or assistance as needed

C

Tell them to figure it out themselves

9
What should a receptionist do when a visitor leaves?
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A
Throw a party
B

Bid farewell courteously

C

Lock the doors

10
What does a receptionist use to record visitor information?
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A

A magic wand

B

Visitor logs

C

Nothing, they rely on memory