The Reception Office - JSS1 Business studies Past Questions and Answers - page 1
What is the primary role of a receptionist?
Greeting visitors and managing incoming calls
Managing inventory in the office
Handling technical support for computers
What is the importance of a receptionist in a business?
Managing finances
Creating the first impression and providing customer service
Designing marketing campaigns
Which of the following is a quality of a receptionist?
Cooking skills
Excellent communication skills
Musical talent
How should a receptionist greet visitors?
Stand up, smile, and greet warmly
Ignore visitors until they speak first
Shout loudly from behind the desk
What type of documents might a receptionist handle?
Grocery lists
Incoming mail and packages
Medical records
What is the reception area often equipped with?
A basketball court
A reception desk
A swimming pool
What does a receptionist do with incoming phone calls?
Hang up on them
Take messages and direct calls
Ignore them
What should a receptionist do if a visitor needs assistance?
Ignore them
Provide information or assistance as needed
Tell them to figure it out themselves
What should a receptionist do when a visitor leaves?
Throw a party
Bid farewell courteously
Lock the doors
What does a receptionist use to record visitor information?
A magic wand
Visitor logs
Nothing, they rely on memory