Office Correspondence - JSS2 Business studies Past Questions and Answers - page 2

Examples include letters, emails, memos, faxes, and social media messages.

Mail can enter an organization through various channels such as postal mail, email, fax, courier services, interoffice mail, and electronic forms.

The handling process typically involves steps like receipt, sorting, distribution, processing, tracking, and archiving. Mail is received, sorted, distributed to the appropriate recipients, processed as needed, tracked for status, and finally archived for future reference.

Sorting mail helps organize it based on factors like recipient, urgency, or department, making it easier to distribute to the appropriate individuals or departments efficiently.

Maintaining correspondence records is important because they document communication, provide a historical record of interactions, serve as evidence in legal matters, and facilitate follow-up actions and tracking of tasks.