Office Correspondence - JSS2 Business studies Past Questions and Answers - page 1
1
What types of documents are included in correspondence records?
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A
Letters
B
Numbers
C
Symbols
D
None of the above
2
How do correspondence records serve organizations?
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A
By making coffee
B
By documenting communication
C
By playing music
D
By dancing
3
Through which channel can mail enter an organization electronically?
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A
Carrier Pigeons
B
C
Smoke Signals
D
None of the above
4
What is one way physical mail can enter an organization?
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A
Teleportation
B
C
Postal Mail
D
None of the above
5
Which step involves organizing mail based on recipient, urgency, or department?
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A
Receipt
B
Sorting
C
Distribution
D
Processing
6
What is the purpose of distributing mail within an organization?
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A
To make sandwiches
B
To confuse everyone
C
To deliver to the appropriate individuals or departments
D
To play games
7
What is the final step in handling mail?
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A
Receipt
B
Sorting
C
Distribution
D
Archiving
8
Which step involves opening, reading, and responding to mail?
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A
Receipt
B
Sorting
C
Processing
D
Distribution
9
What purpose do correspondence records serve in legal matters?
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A
To make paper airplanes
B
To document communication
C
To create art
D
To bake cookies
10
What system may be used to track the movement and status of mail items?
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A
Flying unicorns
B
Tracking system
C
Time machine
D
Magic wand
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