Types of Communication - JSS3 Basic technology Past Questions and Answers - page 2

Verbal communication involves the use of spoken or written words to convey messages. It is important because it allows for clear and direct exchange of information and ideas. This form of communication is essential in everyday conversations, business meetings, and educational settings, enabling effective interaction and understanding.

Nonverbal communication includes body language, facial expressions, gestures, posture, and eye contact. For instance, nodding can indicate agreement, while crossing arms might show defensiveness. Smiling often conveys friendliness, and maintaining eye contact demonstrates interest and attention.

Written communication involves the use of written symbols to convey messages, providing a permanent record that can be referred back to. It differs from verbal communication, which can be either spoken or written, by allowing for careful composition and clarity. Examples of written communication include letters, emails, and reports.

Nonverbal communication is important because it reinforces or contradicts the spoken message, adding depth and context. For example, a speaker’s tone and body language can enhance the meaning of their words, while a lack of eye contact might indicate discomfort or dishonesty. It helps convey emotions and attitudes effectively.

Written communication is crucial in professional settings for documenting information, providing instructions, and formalising agreements. It includes emails, reports, memos, and business letters, ensuring clear and permanent records of communication. This helps in maintaining transparency, accountability, and efficient information sharing within organisations.