Business letters - JSS3 Business studies Past Questions and Answers - page 1
What part of a business letter contains your contact information and the date?
Heading
Opening
Body
Closing
Where do you express the main message or purpose of your communication in a business letter?
Heading
Opening
Body
Closing
Which part of a business letter is the conclusion?
Heading
Opening
Body
Closing
In a business letter, where do you greet the recipient
Heading
Opening
Body
Closing
What should be aligned to the left in the layout of a business letter?
Heading
Opening
Body
Closing
Which font size is commonly used in a business letter?
12
14
16
10
What is the purpose of the closing in a business letter?
To express gratitude
To greet the recipient
To introduce the main message
To provide additional details
Why is it important to organize the body of a business letter into paragraphs?
Organizing the body into paragraphs helps to present information in a clear and structured manner, making it easier for the reader to understand the message.
How can you ensure that the layout of your business letter appears professional?
You can ensure a professional layout by aligning the different parts correctly (e.g., heading aligned left, closing aligned right), using an appropriate font and font size, and ensuring proper spacing and indentation.
What are some common salutations used in the opening of a business letter, and when might you use each one?
Common salutations include "Dear Mr./Ms. [Last Name]," which is used when you know the recipient's name, and "To Whom It May Concern," which is used when you don't know the recipient's name. The choice depends on your familiarity with the recipient and the level of formality required in the communication.