Self services - SS1 Commerce Past Questions and Answers - page 1
What is the primary advantage of self-service?
Increased customer interaction
Lower operational costs
Enhanced personalization
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Which of the following is a potential disadvantage of self-service?
Control over their experience
Limited choices and options
Dependence on customer service representatives
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Why is self-service considered efficient?
It requires extensive technological knowledge
It increases costs for businesses
It reduces wait times
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What can be a limitation of self-service systems?
Customized problem-solving
Lack of personal touch
Reduced operational costs
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Define self-service in simple terms.
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Name one advantage and one disadvantage of self-service.
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