Self services - SS1 Commerce Past Questions and Answers - page 1
What is the primary advantage of self-service?
Increased customer interaction
Lower operational costs
Enhanced personalization
Which of the following is a potential disadvantage of self-service?
Control over their experience
Limited choices and options
Dependence on customer service representatives
Why is self-service considered efficient?
It requires extensive technological knowledge
It increases costs for businesses
It reduces wait times
What can be a limitation of self-service systems?
Customized problem-solving
Lack of personal touch
Reduced operational costs
Define self-service in simple terms.
Self-service refers to a system where customers independently handle tasks or transactions without assistance, using tools and technology provided by businesses.
Name one advantage and one disadvantage of self-service.
One advantage of self-service is lower operational costs. One disadvantage is the presence of technological barriers for some customers.