Electronic Mail (E-Mail Services) - SS2 ICT Past Questions and Answers - page 2
Which step is typically NOT part of the process of sending an e-mail?
Specifying the recipient's address
Composing the message content
Providing your credit card information
Adding attachments
What feature allows users to send a single message to multiple recipients at once?
Forwarding
CC (Carbon Copy)
BCC (Blind Carbon Copy)
Archiving
Which of the following is NOT a common e-mail protocol?
POP3
SMTP
HTTP
IMAP
What is the purpose of a spam folder in an e-mail account?
To store important messages
To organize outgoing messages
To prevent viruses from spreading
To filter out unwanted messages
What is the primary function of an e-mail service provider?
To sell products online
To offer social networking features
To provide a platform for sending and receiving digital messages
To offer video streaming services
Describe the steps involved in composing and sending an e-mail
To compose and send an e-mail, follow these steps:
- Log in to your e-mail account.
- Click on the "Compose" or "New" button.
- Enter the recipient's e-mail address in the "To" field.
- Add a subject to briefly describe the e-mail's content.
- Write the main message in the body of the e-mail.
- If necessary, attach files by clicking on the attachment icon.
- Review the e-mail for accuracy and completeness.
- Click the "Send" button to deliver the e-mail to the recipient's inbox.
How can users manage their e-mails effectively using folders?
Users can manage their e-mails by creating folders to categorize and organize messages. For example:
- Create folders with labels like "Work," "Personal," "Travel," etc.
- Move relevant e-mails into these folders to declutter the inbox.
- Use rules or filters to automatically route certain e-mails to specific folders.
- Archive old e-mails into separate folders to keep the inbox clean.
- Regularly review and clean up folders to maintain organization.
Explain the difference between CC (Carbon Copy) and BCC (Blind Carbon Copy) when sending an e-mail
- CC (Carbon Copy) and BCC (Blind Carbon Copy) are fields used to send a copy of an e-mail to recipients other than the main recipient:
- CC: Recipients listed in the CC field can see who else received the e-mail. They are not the primary recipients but are informed of the message.
- BCC: Recipients listed in the BCC field remain hidden from each other. They receive a copy of the e-mail, but their identities are kept private from other recipients.
Discuss the importance of verifying identity during the creation of an e-mail account
Verifying identity is crucial for security reasons during e-mail account creation. It helps prevent unauthorized access and ensures that the account owner is genuine:
- It reduces the risk of impersonation and fraudulent account creation.
- Verifying identity through phone numbers or alternate e-mail addresses adds an extra layer of security.
- It safeguards personal information and sensitive data associated with the e-mail account.
How does archiving differ from deleting e-mails, and why might users choose to archive instead of delete?
Archiving and deleting serve different purposes:
- Archiving: Moves e-mails out of the inbox into a separate archive folder. E-mails are stored for future reference without cluttering the main inbox.
- Deleting: Removes e-mails permanently from the account.
Users might choose to archive instead of delete because:
- They want to retain important e-mails without losing them.
- Archiving maintains a record of communication for legal or reference purposes.
- Archiving helps keep the inbox organized and clutter-free.