After sale services- - SS1 Commerce Past Questions and Answers - page 1
What is the primary advantage of after-sales services?
Increased customer satisfaction
Reduced product variety
Lower production costs
What is the primary advantage of after-sales services?
Increased customer satisfaction
Reduced product variety
Lower production costs
Which of the following is a potential disadvantage of after-sales services?
Enhanced reputation and brand image
Increased customer loyalty
Costly investments for businesses
What does after-sales services help in achieving?
Higher customer dissatisfaction
Improved product variety
Customer loyalty and retention
What opportunity does effective after-sales services create?
Upselling and cross-selling opportunities
Increased production costs
Reduced customer satisfaction
What factor can impact the quality of after-sales services?
Reduced cost for businesses
Simplified problem resolution
Customer expectations
Define after-sales services
After-sales services refer to the support and assistance provided to customers after they have made a purchase, aiming to ensure their satisfaction and address any issues or concerns.
Name one advantage and one disadvantage of after-sales services.
One advantage of after-sales services is increased customer satisfaction. One disadvantage is the potential costliness for businesses.