After sale services- - SS1 Commerce Past Questions and Answers - page 1
What is the primary advantage of after-sales services?
Increased customer satisfaction
Reduced product variety
Lower production costs
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What is the primary advantage of after-sales services?
Increased customer satisfaction
Reduced product variety
Lower production costs
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Which of the following is a potential disadvantage of after-sales services?
Enhanced reputation and brand image
Increased customer loyalty
Costly investments for businesses
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What does after-sales services help in achieving?
Higher customer dissatisfaction
Improved product variety
Customer loyalty and retention
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What opportunity does effective after-sales services create?
Upselling and cross-selling opportunities
Increased production costs
Reduced customer satisfaction
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What factor can impact the quality of after-sales services?
Reduced cost for businesses
Simplified problem resolution
Customer expectations
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Define after-sales services
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Name one advantage and one disadvantage of after-sales services.
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